Customer Service

 

Shipping & Delivery

All autographed items are shipped by default through First Class Air Mail for FREE. Usual transit times to America are 2-3 weeks. If you live in Europe, normally you should receive your package within 1-2 weeks. Items sent to Australia/Asia average a delivery time of 2-4 weeks. Note all these shipment times are just estimates. We have no control over the postal service. You should expect some delays during the Holiday Season. Registered/insured/EMS packages have a tracking number you can check online in your local postal service website (where appliable).

Privacy & Security

This site and services are provided by Master Collectors, LLC.

Information We May Collect:

We may collect information that can identify you ("personal information"), such as your name, email address, phone number, home address, and credit card information, when you (or other users) provide it to us when using our website or in some other manner. We may combine the personal information that we receive from different sources.

Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track users' movements around our site and understand trends.

We also may collect other types of information in the following ways when you visit our website:

We may assign your computer one or more cookies which may collect information to facilitate access to our website and to personalize your online experience.

We do not knowingly collect personal information from children under the age of 13. Should we ever do so, we will comply with the Children's Online Privacy Protection Act.

How We May Use Information We Collect:

Fulfill your requests for products and services. Offer products and services that may be of interest to you. Facilitate use of our website. Manage your account and your preferences. Analyze use of and improve our website, products and services. Identify and protect against fraudulent transactions and other misuses of our website; and. Enforce our Terms of Use.

With Whom We May Share Information We Collect:

We will not share your personal information with others except as indicated below.

Other third parties in limited circumstances, such as complying with legal requirements, preventing fraud, and protecting the safety of our users.

Cookies:

A cookie is a small text file that is stored on a user's computer for record keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our website. A persistent cookie remains on your hard drive for an extended period of time.

Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. When you sign in to your account on our website, we will record your user or member ID and the name on your user or member account in the cookie file on your computer. We also may record your password in this cookie file, if you indicated that you would like your password saved for automatic sign-in. For security purposes, we will encrypt any usernames, passwords, and other user or member account-related data that we store in such cookies. In the case of sites and services that do not use a user or member ID, the cookie will contain a unique identifier. We may allow our authorized service providers to serve cookies from our website to allow them to assist us in various activities, such as doing analysis and research on the effectiveness of our site, content and advertising.

We may also use flash cookies, also known as "local shared objects," on our sites that employ Flash technology. Flash cookies are small files similar to browser cookies and are used to remember the site's settings to personalize the look and feel of the site. Flash cookies only collect data in the aggregate. Like normal cookies, Flash cookies are represented as small files on your computer. One method of preventing Flash cookies from being placed is to adjust your preferences in the Macromedia Website Privacy Settings Panel at www.adobe.com.

You may delete or decline browser cookies by changing your browser settings. (Click "Help" in the toolbar of most browsers for instructions.) If you do so, some of the features and services of our website may not function properly.

Clear GIFs:

Clear GIFs (a.k.a. web bugs, beacons or tags) are small graphic images placed on a web page, web-based document, or in an email message. Clear GIFs are invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the web page, document or email message. We do not use clear GIFs to collect personal information about you. However, we may use clear GIFs to capture statistical usage information for our web pages, features or other elements on a web page. We correlate this information to a user to personalize user experience and for statistical analysis of user experiences on our web pages.

Log Files:

Master Collectors, LLC. also may maintain log files which contain IP addresses. An IP address is a numeric address that may be assigned to your computer by your Internet Service Provider. In general, we use log files to monitor traffic on our websites, to troubleshoot technical problems and to report aggregate information to our advertisers. In the event of user abuse of our websites, however, we may block certain IP addresses or console IDs provided by our licensed hardware manufacturers. If available, IP addresses and console IDs may be used to personally identify you in order to enforce our Terms of Service.

Security:

We take appropriate physical, electronic, and other security measures to help safeguard personal information from unauthorized access, alteration, or disclosure. Review, Correction of Your Information, Requesting Removal from Mailing Lists, and Deactivating Your Account.

Third Party Sites:

Our website may contain advertising or services which link to other websites such as Twitter and Facebook. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. If you click on a link to a third party site, including on an advertisement, you will leave the Treehouse site you are visiting and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as Treehouse. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third party website that is linked to a Master Collectors, LLC. site, you should consult that site's privacy policy before providing any personal information.

Returns & Replacements

Purchaser has a 14-Day Return privilege. This 14-Day Return period starts at the time merchandise is delivered to purchaser. Reason for the returning of goods is not required from purchaser, who can request a refund less postage costs*.

Please contact us for an authorization (RMA) number before returning merchandise: customers@goautographs.com (No returns will be accepted without a Return Merchandise Authorization number).

Every item is cataloged with the intent of accuracy. In the event of an inadequately description of item, such item must be returned within fourteen days of receipt. A store credit will be issued in the case of an unresolved dispute over condition.

*If any substantial defect, not described at GoAutographs, is found by the purchaser, item/s will be returned within the 14-Day Return privilege for a full refund or store credit which will include original shipping costs paid by purchaser.

GoAutographs is not liable for consequential damages or damages caused while merchandise is in transit. Insurance is always provided as an option during check-out prior to completion of purchase.

Each signed item is unconditionally guaranteed genuine without time limit. Should an item be declared to be "not authentic", original purchaser must supply the written opinion of, at least, one competent authority. The examination of the item in question must be done in person. Evaluations over the internet, scans or photos are not acceptable.

We will refund the purchase price after documentation has been submitted. The purchaser's only remedy under this guarantee is the cancellation of the sale and the refund of the purchase price.

IMPORTANT NOTICE: Evaluation cannot be a standard rejection form letter used by dealers you intent for buy from.

The placing of an order constitutes knowledge of and acceptance of the above Terms of Returns and Refunds.

Ordering

How do I search for a product?

To the top of any page you will find a search box. From here you can search for movie-, music-, and television-posters, and all our products. The search engine will automatically find all products related to they keywords you enter into the search field. For instance, if you are looking for any products about "James Bond", simply enter that into the search field and hit enter on your keyboard.

The more information you enter into the search field, the more precise results you will get. For instance if you are looking for products related to a specific movie title, try typing in for example "James Bond Goldeneye". You can also search for many of our products by searching for the directors or actors name, for instance "Ridley Scott". To do so, click on "advanced search" and enter the celebrity name in the "description" field.

I cannot find the product I am looking for.

The product you are looking for is most likely sold out or not in or stock. Please contact our support department for inquries about the item.

How do I remove a product from my Shopping Cart?

Go to your Shopping Cart, then tick the box next to each product you want to remove. Click "Update Cart" to remove the selected products.

How do I cancel an order once I have completed it?

Contact our support department about cancelling your order. Please add the order number or any other related information about your order to the contact form to expedite your request. Your order can be cancelled as long as it has not been shipped.

Payment, Pricing & Promotions

What forms of payment do you accept?

We accept Paypal and Credit Cards (Mastercard and VISA). Credit card charges will appear on your statement as Master Collectors, LLC.

How do I use my Coupon Code?

You can enter your Coupon Code during the checkout process. When you are on the first page of the checkout process that reads "Your Details", you will see the section "Do you have a promotional code or discount coupon?". Before entering your code, make sure you have selected a Shipping and Payment Method first. When you have done that, enter your code exactly as it said in the promotion, then click "continue". You will be taken to the "Order Confirmation" page where you will see your discount applied.

Viewing Orders

Make sure you are logged in to the site, then click on "My Account". At the top of this page, you will see your latest orders with the current status. Click on "View" to get more information about your order.

Updating Account Information

You can correct or update your account information at any time by logging on our site and navigating to "My Account," "View My Profile" or other account settings. Should you be unable to log in or wish to have your account(s) deactivated, contact us at orders@goautographs.com. We will be happy to review, update or remove information as appropriate. We may still retain your information in our files however, to resolve disputes, enforce our user agreement, and due to technical and legal requirements and constraints related to the security, integrity and operation of our websites.

I have forgotten my password, how do I get it back?

Click on Log In at the top of this page and then click on "Forgot Your Password?". Fill in the Email Address you used when creating your account in order to get your password sent to you.